Refund Policy

 

Introduction

At uVectors, we are committed to providing high-quality digital products. We understand that issues may arise, and we have established this Refund Policy to address such situations. Please read this policy carefully before making a purchase.

1. No-Refund Policy for Downloaded Products

Due to the digital nature of our products (vector files), and because they are instantly accessible and non-returnable once downloaded, we generally do not offer refunds for products that have been successfully purchased and downloaded.

Once a file has been downloaded, it cannot be returned or the access revoked in the same way as a physical product.

2. Grounds for a Refund

While our general policy is no-refunds, we will consider issuing a refund in the following exceptional cases only:

  • Technical Issues: If the file you purchased is corrupted, damaged, or cannot be downloaded successfully due to a technical error on our part.

  • Product Mismatch: If the vector file you downloaded is not the product you purchased (e.g., you bought a car vector but received a flower vector).

  • Missing Components: If a product is advertised with specific components (e.g., different file formats like AI, EPS, SVG) and a crucial component is missing from the downloaded package.

3. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, you must submit a refund request within [e.g., 7 days] of your original purchase date.

To submit a request, please contact us at info@uvectors.com , and provide the following information:

  • Your full name and the email address used for the purchase.

  • Your order number.

  • A clear explanation of the issue (e.g., “The file is corrupted,” or “The downloaded file is incorrect”).

  • Supporting evidence, such as a screenshot or a video demonstrating the issue.

4. Review and Resolution

Once we receive your refund request, our team will review the claim. We may attempt to resolve the issue first by providing the correct or a working version of the file.

If we determine that the issue cannot be resolved and a refund is justified, we will process the refund to your original payment method within [e.g., 5-10 business days].

5. Non-Refundable Situations

Refunds will not be granted for the following reasons:

  • Buyer’s Remorse: You changed your mind after the purchase.

  • Lack of Technical Skill: You do not know how to use or edit the vector file. Our product descriptions clearly state the file formats provided.

  • Incompatibility Issues: The file is not compatible with your software (unless we explicitly stated that it is). It is the customer’s responsibility to check software compatibility before purchasing.

  • Downloaded File: The file has been successfully downloaded and is not a different product or corrupted.

6. Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions about this policy, please contact us at  info@uvectors.com .